FAQ MY ÖKT
The digital programme is broadcast on our website and all video streams can be accessed free of charge without prior registration. If you would like to actively participate, you will need a "My ÖKT" account. On our website, the personalised area can be accessed at any time via the button at the top right. In your account you will always have all the information about your participation in ÖKT at your fingertips.
When you register at "My ÖKT", you create a user account with which you can manage your participation. Mark events with the asterisk as you favourite and put together your own programme.
Please use the "Forgot password" function below the "Login" button in the "My ÖKT" menu. You will then receive an e-mail with a link that you can click once or copy into your internet browser as an address. There you can set a new password yourself and then use your account as usual.
For security reasons, the link in the e-mail is only valid for 24 hours, after which you must select "Forgot password" again to receive a new, valid link. Please note that we cannot view or change passwords over the phone. If the function on the website does not work, you can also send us an email to service(at)oekt.de and we will send you the link to reset it.
You need a new account for "My ÖKT". The data from Katholikentag or Kirchentag has not been transferred. However, this means that you can use the same e-mail address here.
The e-mail address you entered is also your user name (e.g. firstname.lastname@example.org).
Please send an e-mail to international(at)oekt.de and we will send you your user name. Alternatively, you can call us on 069 24 74 24-212. If you wish, we can also match the user name to your e-mail address.
If a user account has already been created with your e-mail address, you cannot register again. If necessary, please use the "Forgot password" function to set a new password.
Sending the confirmation email can sometimes take a few minutes. If you still have not received an email after ten minutes, please also check your spam folder or add the addresses service(at)oekt.de, info(at)oekt.de and rechnungen(at)oekt.de to your contacts so that they are not accidentally sorted as spam.
If you have mistyped your e-mail address in the form, no e-mail can be delivered either. To rule this out, please try registering again. If this is possible, you mistyped your e-mail address the first time and will receive a new confirmation e-mail. Otherwise, you will receive the error message that the user name (= e-mail address) is already taken.
If none of these solutions help, please call us at 069 24 74 24-212 while you are accessing the internet and your e-mails yourself. We will then look for a solution together.
Please check whether you have entered the correct user name (= e-mail address) and password. If you are not sure of the password, please use the "Forgot password" function to determine a new password.
If you use unusual special characters (e.g. §), this can sometimes lead to problems. In this case, please also reset your password and choose a different combination of letters, numbers and special characters such as "+*'!". If you try to log in with your smartphone or tablet, errors may occur. If you try to access from such a device and it does not work, please choose another device. Cookies must be allowed in order to log in. Please adjust your settings if necessary.
If you are still unable to log in, please call us on 069 24 74 24-212 while you are accessing the Internet and your e-mail yourself. We will then look for a solution together.